Cancellation & Refund Policy
Last updated: September 2026
💳Payment Terms
1. Booking Advance (50%)
Required at time of booking to initiate Pandit assignment (completed within 8 hours).
2. Service Balance (50%)
Requested after your pandit performs the ritual and confirms completion — not on a fixed timer after assignment.
ℹ️ No deadline, no cancellation fee: Unlike a typical advance-payment booking, your balance payment isn't tied to a countdown. If it's outstanding after your ritual, we'll send friendly reminders — your booking is never auto-cancelled for a late balance payment.
Refund Schedule
We know a puja date is often tied to a specific muhurat, and once a pandit is assigned, that time is blocked exclusively for you. That's why refund percentages scale with how much notice you're able to give — the table below shows exactly what you'll get back at each stage, calculated on the advance you've paid.
Cancelling Before Your Ritual
| When You Cancel | Refund Amount |
|---|---|
| Before Pandit Assignment (~within first 8 hours) | 100% of Advance |
| After Pandit Assigned, more than 48 hours before your scheduled ritual | 85% of Advance |
| 24–48 hours before your scheduled ritual | 50% of Advance |
| Less than 24 hours before your scheduled ritual, or no-show | No Refund |
Percentages above are calculated on your advance payment — the only amount typically paid before your ritual.
Once Your Ritual Has Been Performed
Once your ritual has been performed, your booking can no longer be cancelled or refunded — this applies whether or not the balance payment has been completed yet. The remaining balance stays due; we'll follow up with reminders until it's settled, and a persistently unpaid balance may be referred to collections. There is no cancellation fee or automatic booking cancellation tied to a late balance payment.
E-Puja (Live Online) Bookings
An e-puja follows the same payment terms and the same refund schedule as above. The points below are the parts that are specific to online ceremonies.
Same schedule, counted in India time
The notice periods in the refund table are counted from the ceremony's scheduled start time in India Standard Time (IST). Your booking confirmation shows that time and your own local time, so you can check which refund tier applies before you cancel.
E-puja add-on charges
- Virtual Puja Care Charge (included in every e-puja) and Ceremony Recording (only if you chose it at checkout) are shown separately in your price breakdown.
- Before a Pandit is assigned: these charges are refunded together with your advance.
- Once a Pandit has been assigned: these charges are non-refundable, and they are not counted in the amount on which the refund percentages above are calculated.
If we can't hold your ceremony
If the ceremony can't take place at the scheduled time because of something on our side — for example your Pandit becomes unavailable or doesn't show up, or the live link fails on our end — we will reschedule it for you at no extra cost, to a new slot that suits you from those available. If we can't offer any suitable new slot, we'll refund what you've paid for that booking.
Technical issues on your side
Please check your device, internet connection, camera and audio before the ceremony starts. If you do not join the live call and did not tell us at least 24 hours in advance, it is treated as a no-show (see the refund table above). Once the Pandit has performed the ceremony, it counts as delivered even if you joined late, left early, or had connection problems on your side.
Ceremony recording
The recording is an optional add-on and is delivered to you after the ceremony. If a recording you paid for can't be delivered because of a problem on our side, write to contact@RitualBookings.com and we'll review it.
Paying from outside India
Payments are taken in Indian Rupees (INR) using Indian-issued instruments — UPI, netbanking or an Indian debit/credit card. Refunds go back to the original payment method, in INR.
How to Request Cancellation
Cancellation requests can only be accepted before your ritual has been performed — once your pandit has completed the ceremony, the booking is final (see above).
Option 1: From Your Booking Page (Recommended)
If you have your booking confirmation page open:
- Click the "Request Cancellation" button
- Review the expected refund amount
- Provide your reason for cancellation
- Submit request
- Our team will review and respond within 24 hours
Option 2: Email Request
If you don't have access to your booking page:
Send email to:
contact@RitualBookings.comInclude in your email:
- Your Booking ID (8-character code)
- Registered email or phone number
- Reason for cancellation
⏱️ Response Time: All cancellation requests are reviewed within 24 business hours. You'll receive email confirmation once processed.
Processing Time
Refunds are processed to your original payment method within 5-7 business days after cancellation approval. Bank processing may take an additional 3-5 days.
Why Refunds Scale Down
The deducted portion on a late cancellation covers secure payment processing, compensates Pandits for reserved time slots, and operational costs already incurred on your behalf.
Important Notes
- •All refund percentages are calculated from the amount you actually paid (not the full service price)
- •Cancellations are final and cannot be reversed once processed
- •Once your ritual has been performed, the booking cannot be cancelled — the balance remains payable regardless of when you settle it
- •Payment gateway charges (2-3%) are non-refundable as per RazorPay policy
- •For e-pujas, the Virtual Puja Care Charge and the optional Ceremony Recording charge are non-refundable once a Pandit has been assigned
- •In case of disputes, our decision based on this policy will be final
Questions? We're Here to Help
Our support team is available to assist you with any concerns.