Cancellation & Refund Policy
Last updated: February 2026
💳Payment Terms
1. Booking Advance (50%)
Required at time of booking to initiate Pandit assignment (completed within 8 hours).
2. Service Balance (50%)
Must be paid within 48 hours of Pandit assignment to confirm the ritual.
⏰ Important: Payment deadline will be clearly shown on your booking confirmation page. Bookings with unpaid balances may be cancelled by our team, with 15% administrative fee deducted from advance.
Refund Schedule
Scenario A: Before Balance Payment (Only 50% Advance Paid)
| When You Cancel | Refund Amount |
|---|---|
| Before Pandit Assignment (~within first 8 hours) | 100% of Advance |
| After Pandit Assigned, Before Payment Deadline | 85% of Advance |
If Balance Payment Not Received
If you do not complete balance payment within 48 hours of Pandit assignment:
- Your booking may be cancelled by our admin team
- If cancelled due to non-payment: 85% refund of advance
- 15% administrative fee retained for Pandit blocking and processing
- You will receive email notification before any cancellation
Tip: Complete payment before the deadline shown on your booking page to confirm your ritual.
Scenario B: After Full Payment (100% Paid = Confirmed Booking)
| Time Until Ritual | Refund Amount |
|---|---|
| More than 48 hours before ritual | 85% of Total Payment |
| Between 24-48 hours before ritual | 50% of Total Payment |
| Less than 24 hours / No-show | No Refund |
How to Request Cancellation
Option 1: From Your Booking Page (Recommended)
If you have your booking confirmation page open:
- Click the "Request Cancellation" button
- Review the expected refund amount
- Provide your reason for cancellation
- Submit request
- Our team will review and respond within 24 hours
Option 2: Email Request
If you don't have access to your booking page:
Send email to:
contact@RitualBookings.comInclude in your email:
- Your Booking ID (8-character code)
- Registered email or phone number
- Reason for cancellation
⏱️ Response Time: All cancellation requests are reviewed within 24 business hours. You'll receive email confirmation once processed.
Processing Time
Refunds are processed to your original payment method within 5-7 business days after cancellation approval. Bank processing may take an additional 3-5 days.
Retention Fees
Administrative fees cover secure payment processing, compensate Pandits for reserved time slots, and operational costs.
Important Notes
- •All refund percentages are calculated from the amount you actually paid (not the full service price)
- •Cancellations are final and cannot be reversed once processed
- •Payment gateway charges (2-3%) are non-refundable as per RazorPay policy
- •In case of disputes, our decision based on this policy will be final
Questions? We're Here to Help
Our support team is available to assist you with any concerns.